Tax Software CSP

Tax-SoftwareCustomerService

Certify working from home as a contractor to provide customer service for our Tax Software client. Job details are not limited to but are as follows:

  • Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability.
  • Research, analyze and determine an appropriate course of action for Tax Software customers.
  • Interact with customers via phone focusing on software navigation questions as well as assisting customers with locating prior years’ returns and amendments.
  • Document all issues, resolution and follow up actions

Revenue & Certification

Revenue: $11.00 per hour

Certification Cost: $29-$149
Certification Covers
-Virtual Class
-Course Materials/Job Aids
-Systems
-Background Check & Drug screen

Full training 4 hours a day instructor-led (Mon-Fri) along with self-paced lessons.
Set Your Own Schedule (Full Time or Part Time)
Minimum Service Requirement is (15 hours a week)

Hours of Operation

Sunday-Saturday
8:00am-12:00am EST

Equipment Requirements

  • Monitor display of 17-19” (non-widescreen) or 19-20” (widescreen) are required.
    CPU – Intel: Intel(R) Core(TM)2 Duo CPU P8700 @ 2.53GHz or Greater or AMD: Athlon 64 X2 5000+
  • Dual – core 2.5 Ghz or better
  • Only PCs with Windows 7 (32 or 64 bit), Window 8, Windows 8.1 and Window 10 or MAC OS with Boot Camp are Required.
  • Stable high – speed Internet connection with minimum of 6 mbps download speed and 4 mbps upload speed. Faster speeds are highly recommended.

Before you apply it is essential that you acknowledge the following: We are looking to hire agents who are serious about contracting for our clients from home. To ensure we’re meeting our client demands on time, agents who fill out this application, and whose enrollment is accepted, must select/secure a client opportunity within 10-business-days of acceptance.  If a client opportunity isn’t chosen within 10-business-days, in-active agents will be dropped from this Call Center.